Privacy Policy and Customer Proprietary Network Information (CPNI)

MID CENTURY COMMUNICATIONS – CUSTOMER PRIVACY POLICY Mid Century Communications (“MCC”) is committed to respecting and protecting the privacy of our customers. As discussed below, we have strict policies governing access by employees and others to customer communications and information. We access customer accounts, records or reports for authorized business purposes only. We educate our employees about their obligation to safeguard customer information and communications, and we hold them accountable for their actions. In short, privacy is a priority for MCC in all aspects of our business. This Customer Privacy Policy is divided into four sections: Section I: general principles that express MCC’s commitment to assuring strong and meaningful customer privacy protection; Section II: MCC’s protection of the confidentiality of Customer Proprietary Network Information (CPNI); Section III: MCC’s “Do Not Call” practices, which are designed to protect our customers from unwanted telemarketing; and Section IV: MCC’s contact information should you have any questions about this policy or MCC’s privacy practices more generally. GENERAL PRIVACY PRINCIPLES The following principles express MCC’s commitment to assuring strong and meaningful customer privacy protection, and are intended to guide MCC’s efforts to balance customer privacy with customer interest in receiving quality services. These principles apply to our use of “individual” customer information – that is, information about specific customers.  “Individual” customer information includes “personal information” – information particular to you, including your address, phone number, fax number and email address – and “non-personal information” that may include information such as your network traffic data, services and features used or call record details.  These policies are fully consistent with applicable laws and regulations governing privacy, including the regulations of the Federal Communications Commission (“FCC”). Individual customer information is distinct from “aggregated” customer information, which does not reveal a customer’s identity. Further, the examples provided below are intended to be illustrative, not all-inclusive.

1. MCC Obtains and Uses Individual Customer Information for Business Purposes Only.

MCC obtains and uses customer information that helps us to provide our customers with quality telecommunications services. In addition to supporting the direct provision of service, this information may be used to protect customers, employees and property against fraud, theft or abuse; to conduct industry or consumer surveys; and to maintain good customer relations. Access to databases containing customer information is limited to employees who need that information to perform their jobs. These employees are required to follow strict rules when handling customer information, and are subject to disciplinary action if they fail to do so. In order to better serve our customers, we may ask questions to elicit additional information about special needs and interests. For example, we may ask whether customers work at home, whether any members of the household have special needs, or whether teenagers reside in the household in order to determine whether customers may be interested in or might benefit from additional lines or services. In all cases, the information we gather is used to facilitate the provision of quality customer service. We do not share this information with third parties to market non-MCC services to our customers.

2. MCC Collects Information from Customers in a Number of Different Ways.

MCC may collect information from you through communications such as via the web, or by phone, email or mail delivery, or through the services provided to you as the customer. You may visit our site without divulging any personal information; however, there are areas of the website that might require personal information in order to contact MCC directly, specifically, when registering e-mails, obtaining remote access, and contacting online technical support. Information may also be collected in the following ways:

• Browsing Our Site -IP addresses may be collected for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our site. -Information may be collected regarding the referring URL, which browser you used to come to our site, and the pages of our site that you viewed during your visit and any search terms entered on our site. -E-mails may be sent by the customer to MCC on this website.  MCC may retain the information in any e-mail that you send to us, such as your name, e-mail, address, or telephone number.

• Broadband Internet Service -MCC may monitor the network and take measurements of network performance and the performance of your Internet connection to improve the customer’s, or MCC’s, overall service levels. -During communications with MCC for service support, we may also access information about your customer premise equipment such as computers and wireless modem devices or other device settings to provide customized technical support or to install specific applications or services for your use. -MCC reserves the right to access broadband traffic from individual accounts for the purposes of general maintenance and management of the network, as well as upon request by law enforcement officials.

• Provision of Information by Third Parties -MCC may obtain credit information about you from third parties when you purchase products or services from MCC.

• Information Collected on Our Websites -MCC collects data about visitors to our subscriber website, using some automated means such as Google Analytics, and reserves the right to use other methods such as cookies, clear GIFs, and passive automatic electronic collection. We may work with third-party companies to engage in such collection.  MCC reserves the right to share this information with its affiliate companies unless you request otherwise.  In addition, MCC will not share this information with third parties prior to obtaining advance written consent from you.

3. MCC Informs Customers Regarding How Information Is Used

MCC uses customer information in a transparent fashion, and discloses to customers the types of information MCC obtains about them, how and when that information is used, when that information might be disclosed, the stringent measures we employ to protect that information, and ways that customers can restrict the use or disclosure of that information. This Privacy Policy is available on our website at http://midcentury.com and from MCC service representatives.

4. MCC Gives Customers Opportunities To Control Access to Information.

 MCC is committed to providing customers with opportunities to control how MCC uses customer information about them. For example, customers may inform us of which telephone listings they want to include in our directories and in directory assistance and may also choose to have a non-published number, or a non-listed number, or to exclude your address from your listing. Customers in areas where Caller ID services are available have the ability to block the display of their phone numbers and names. (Note that Caller ID blocking does not prevent the transmission of your phone number when you dial certain business numbers, including 911, or 800, 888, 877, and 900 numbers.) Further, customers can express a preference not to be called for marketing purposes (please see Section 12, for more information on MCC’s “Do Not Call” policy). Customers may also opt out of our direct mailings and other service marketing programs. (Please see Section 11, for MCC’s policy on the use of “Customer Proprietary Network Information”).  A customer may indicate a change in such preferences at any time by contacting MCC customer service. We do use individual customer information internally for planning purposes – so that we can, for example, develop, test and market new products and services that meet the needs of our customers. Ordinarily, such information is combined into aggregations that do not include individual customer identities. Under certain circumstances, we are required by law to disclose the aggregated information to other companies, but in such cases customer identities are not included.

5. MCC Enables Customers To Control How MCC Discloses Individual Information.

Ordinarily, MCC will only share individual customer information with persons or entities outside the company to assist us in the provision of services to which the customer subscribes, or as required by law or to protect the safety of customers, employees or property. We do not use third-party marketers, nor do we share access to individual customer information derived from the provision of MCC telecommunications services with other companies interested in marketing other services to our customers – and we would not do so without the consent of the customer. MCC is committed to ensuring that customer information is not used without the knowledge and permission of our customers. However, there are exceptions to our general practice. For example, unless you request otherwise, we may share certain personal or non-personal information with our affiliated companies with whom we have established business relationships.  In addition, if MCC enters into a merger, acquisition, or sale of all or a portion of its assets, a customer’s personally identifiable information will, in most instances, be transferred as a part of the transaction, subject to required notices to affected customers. In addition, we may, where permitted by law, provide information to credit bureaus, or provide information and/or sell receivables to collection agencies, to obtain payment for MCC billed products and services. We are also required by law to provide billing name and address information to a customer’s long distance carrier and other telephone companies to allow them to bill for telecommunications services. (By law, customers with non-published or unlisted service have the right not to have their billing name and address disclosed when they make a calling card call or accept a collect or third party call. However, if they do restrict disclosure, they will be unable to make calling card calls or accept collect and third party calls.) Similarly, we are required to provide directory publishers with subscriber listing information – name, address and phone number, and for yellow page advertisers, primary advertising classification – for purposes of publishing and delivering directories. In addition, under certain circumstances, we may share customer information with other carriers or with law enforcement, for example, to prevent and investigate fraud or other unlawful use of communications services.

6. All MCC Employees Are Responsible For Safeguarding Customer Communications and Information.

MCC takes reasonable precautions to protect your personal information against unauthorized access.  MCC requires MCC personnel to be aware of and protect the privacy of all forms of customer communications as well as individual customer records. MCC makes clear that employees who fail to comply with its privacy policies will face disciplinary action, which can include dismissal. All employees are trained regarding their responsibilities to safeguard customer privacy. We strive to ensure that information we have about our customers is accurate, secure and confidential, and to ensure that our employees comply with our privacy policy. We never tamper with, intrude upon or disclose the existence or contents of any communication or transmission, except as required by law or the proper management of our network. Access to databases containing customer information is limited to employees who need it to perform their jobs – and they follow strict guidelines when handling that information. We use safeguards to increase data accuracy and to identify and authenticate the sources of customer information. We use locks and physical security measures, sign-on and password control procedures, and internal auditing techniques to protect against unauthorized use of terminals and entry into our data systems. MCC requires that records be safeguarded from loss, theft, unauthorized disclosure, and accidental destruction. In addition, sensitive, confidential, or proprietary records are protected and maintained in a secure environment. It is our policy to destroy records containing sensitive, confidential, or proprietary information in a secure manner. Hard copy confidential, proprietary, or sensitive documents are made unreadable before disposition or recycling, and electronic media must be destroyed using methods that prevent access to information stored in that type of media. Just as employees would report stolen property, missing records and suspicious incidents involving records are referred to MCC Management. We encourage our employees to be proactive in implementing and enforcing MCC’s privacy policies. If employees become aware of practices that raise privacy or security concerns, they are required to report them to their supervisors. MCC’s management is responsible for ensuring that all MCC business units and their employees comply with privacy laws and regulations. MCC also requires any consultants, suppliers and contractors that may come into contact with customer proprietary information to observe these privacy rules with respect to any of our customers’ individual customer information. They must abide by these principles when conducting work for us, and they will be held accountable for their actions.

7. MCC Takes Special Care to Protect the Safety and Privacy of Young People Using Its Services.

MCC does not knowingly collect information about children. MCC believes that children should get their parents’ consent before giving out any personal information.  MCC encourages parents and legal guardians to participate in their child’s experience using MCC’s services.  Children should always ask a parent for permission before sending personal information to MCC.

8. MCC Complies with All Applicable Privacy Laws and Regulations Wherever MCC Does Business.

Customer and policymaker perceptions of privacy have changed over time and will continue to do so. Changes in technology can also alter what is appropriate in protecting privacy. Laws may change accordingly. We regularly examine – and update as necessary –MCC’s privacy policies and internal procedures to ensure compliance with applicable law and evolving technology. MCC also will monitor customer needs and expectations. MCC will work with policymakers and consumers to ensure that we continue to safeguard privacy, giving customers choices, flexibility and control. MCC considers privacy laws and regulations to be the minimum standards to which we will adhere in protecting privacy. In addition to complying with the law, MCC will adhere to its internal privacy policies and procedures wherever we do business.

9. MCC Gives an Authorized Gov’t Agency Access to Customer Information Only Upon Valid Request

MCC may release customer information in response to requests from governmental agencies, including law enforcement and national security agencies, in accordance with federal statutory requirements or pursuant to court order. Before releasing any customer information, MCC will ensure that the underlying governmental request satisfies all procedural and substantive legal requirements and is otherwise proper. For example, MCC will ensure that any court orders are valid, properly issued, and legally enforceable. Except as required by law or with the approval of the customer, MCC will not release any customer information in response to subpoenas or similar requests issued by private parties. Further, MCC will be diligent in authenticating the validity of any “governmental” request to ensure that the request actually originates from an authorized government agency.

10. Privacy with MCC Services Online

 On the MCC website, customer personal information is protected with a User ID and Password that the customer manages with MCC.  The software utilizes secure SSL with 128-bit encryption at the channel and application level.  Sensitive user profile information is encrypted before it is stored in the database in order to keep it safe from unauthorized access both outside of and within.  Network firewalls and password encoding protect end users against unauthorized data access.  Multiple levels of alarms and status messages appear when the system is breached.  The application is maintained in a secure data center using multiple level security access mechanisms. You may cancel enrollment in our online service at any time.  Upon cancellation, your account will become inactive.  Also, you may change your enrollment information at any time if the information changes or is incorrect.

11. MCC Uses Customer Proprietary Network Information (CPNI) In Accordance with the Law

Customers count on MCC to respect and protect the privacy of information we obtain in the normal course of providing telecommunications services to our customers. MCC is committed to protecting the privacy of all customer information, and in particular the privacy of customer proprietary network information (or CPNI).

• a.  Definition of “Customer Proprietary Network Information.” The term “customer proprietary network information” is defined by federal statute to mean: (i) information that relates to the quantity, technical configuration, type, destination, location, and amount of use of a telecommunications service subscribed to by any customer of a telecommunications carrier, and that is made available to the carrier by the customer solely by virtue of the carrier-customer relationship; and (ii) information contained in the bills pertaining to telephone exchange service or telephone toll service received by a customer of a carrier.

• b.  Use of Customer Proprietary Network Information. Under federal law, you have the right to, and we have the duty to protect, the confidentiality of your CPNI. However, MCC may use CPNI without your consent, in a manner consistent with applicable law, to: (i) initiate, render, bill, and collect for our services; (ii) market services among the categories of service to which you already subscribe; (iii) provide inside wiring installation, maintenance, and repair services; (iv) provide maintenance and technical support for our services; (v) protect our rights and property, and protect users of our services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, these services; and (vi) provide any inbound telemarketing, referral, or administrative services for the duration of a customer-initiated call. Further, we may use your CPNI, in a manner consistent with applicable law, to market additional communications-related services to you and conduct surveys in order to improve our service offerings.  To “opt out” of MCC marketing additional communication related services to you, you must call customer service at 309.778.8611 during regular business hours, e-mail us at info@midcentury.com, or complete the Opt Out form on our website at www.midcentury.com.  Your approval or denial of approval of the use of CPNI outside of the service to which you already subscribe will remain valid until you revoke or limit the approval or denial. MCC will not use your CPNI for purposes other than those described above unless we first obtain your express “opt in” consent. For example, without such consent we will not use CPNI to market services not provided by MCC, and will not share your CPNI with third parties (subject to the limitations discussed below).

• c.  Limits on the disclosure of CPNI outside MCC. As a general rule, MCC does not use third-party marketers and will not disclose your CPNI to third party contractors without your explicit “opt in” consent. This means that our records of the services you buy and the calls you make generally will remain private if you choose to keep them so, since we will not ordinarily disclose this information to outside parties without your permission. However, we will release customer information without involving you if disclosure is required by law, or necessary to protect the safety of customers, employees or property. For example: When you dial 911, information about your location may be transmitted automatically to a public safety agency. Certain information about your long distance calls may be transmitted to your long distance company for billing purposes. We are also required by law to give competitive local exchange carriers access to customer databases for purposes of serving their customers, to exchange credit information with other carriers, and to provide listings (other than certain non-published and non-listed information) to directory publishers. We will disclose information as necessary to comply with law enforcement statutes, such as to comply with valid, properly issued, and legally-enforceable subpoenas, warrants and court orders. We may, where permitted by law, share CPNI with third parties where necessary to provide the services to which you subscribe, to protect our rights or property, and to protect users of our services and other carriers from fraudulent, abusive or unlawful use of services. We may, where permitted by law, provide CPNI to third parties such as credit bureaus, or sell receivables to collection agencies, to obtain payment for MCC billed products and services.

• d.  Authentication to prevent unauthorized access to CPNI. MCC is committed to ensuring that only properly authorized individuals are able to access CPNI for legitimate purposes. This includes ensuring that any request by a “customer” to access CPNI is valid and properly authenticated, in accordance with applicable law and industry best practices. In general, our internal policies and procedures are designed to ensure that CPNI is not released to unauthorized individuals. Further, if a “customer” calls us to access “call detail records” (which include the number called, the number from which a call was placed, and the time, location, or duration of any call), we will not release those records unless (i) during the call, the customer provides a pre-established password; (ii) the information is sent to the customer’s address of record; or (iii) after the call, we call the customer’s telephone number of record to provide the requested information. If a “customer” attempts to access CPNI through our website, we will only provide such access if the customer has first established a password and back-up authentication mechanism for the relevant account, in a manner that does not rely on readily-available biographical or account information. If a “customer” attempts to access CPNI by visiting a retail location in person, we will only provide such access if the “customer” presents valid photo identification matching the name of record on the account. (Note that different procedures may apply to certain business customers served by a dedicated account representative where the underlying service agreement addresses CPNI protection and authentication.) We also will notify you at your address of record if anyone changes the access authorization or authentication information associated with your account.

• e.  Notice of unauthorized access to CPNI. As a company, we are vigilant in our efforts to protect your CPNI. However, should we become aware that your CPNI has been accessed without proper authority, we will take swift action to fully document and address such unauthorized access and provide appropriate notice. In particular, we will (i) notify law enforcement (including the United States Secret Service and the Federal Bureau of Investigation) within seven business days; and (ii) notify you and any other affected customers within seven business days thereafter, unless earlier notification is necessary to avoid immediate and irreparable harm, or we are instructed by law enforcement personnel to refrain from providing such notice.

12. MCC’s “Do Not Call” List

Any MCC customer can express a preference not to be called by us for marketing purposes, and MCC will respect such preference. A customer that does not wish to receive sales calls from MCC specifically may ask to be placed on our company-specific “Do Not Call” list. We will note the customer’s request immediately, although it may take up to 30 days for the customer’s telephone number to be removed from any active lists or sales programs that are currently underway. Any customer can ask to be put on our “Do Not Call” list by contacting MCC’s customer service department.  All customers should call 309.778.8611.  The requesting customer should provide, at a minimum, the telephone number that is the subject of the request, although inclusion of the customer’s name and address is also useful. If a customer is served by multiple telephone numbers, the customer should tell us all numbers that should be placed on the “Do Not Call” list. A residential customer will remain on our “Do Not Call” list for five years, and a business customer will remain on our “Do Not Call” list for one year, unless the customer asks to be removed from the list by contacting our customer service department. If a customer’s telephone number ever changes, the customer must give us updated information in order for the “Do Not Call” status to remain in effect. Notwithstanding the fact that a customer’s telephone number is on our “Do Not Call” list, we may still contact that customer with respect to surveys, billing, and other service-related matters. Further, the customer should understand that being on our “Do Not Call” list will not prevent calls from other companies unaffiliated with MCC. FURTHER INFORMATION While we have made significant efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.  Unfortunately, no data transmission over the Internet can be guaranteed to be 100{c8ba795369b6611fcf6c1364c6738f8847acc2cb5c5f80756fdec55f4eb7d4bb} secure and we will not be held liable should a third party illegally obtain your personal information via Internet transmission. MCC reserves the right to change, modify or update this Privacy Policy at any time without notice. In the event of any modification, we will post the changes in this Privacy Policy so that you will always know what information we are gathering and how we might use that information  Accordingly, you should periodically visit this page to determine the current Privacy Policy to which you are bound. If you have any questions or comments concerning this Customer Privacy Policy, or if you believe that the Company has not adhered to its privacy policy, please contact MCC’s customer service department.  You may contact MCC via regular mail at: Mid Century Communications 285 Mid Century Lane PO Box 380 Fairview, IL 61432 MID CENTURY COMMUNICATIONS 309.778.8811 info@MidCentury.com 

 

eStatement Privacy Policy

eStatement Privacy Policy Mid Century Communications believes that electronic privacy and security are critical components of any effective e-commerce application. Mid Century’s Privacy Statement describes how we will protect the personal privacy of our customers. Mid Century Communications is restricted from using information supplied by the customer for any other purpose beyond the services provided on its Web site. To present your bill online and effectively process your transactions, Mid Century will require you to provide additional personal information separate from the billing information provided by Mid Century. This additional information may be aggregated by Mid Century to produce statistics such as percentage of customers that use a credit card to pay their bills or percentage of potential end users that are enrolled in their service. Mid Century may share or publicly announce compiled, aggregated data similar to the examples above but they will never distribute personal information (e.g., an end users’s home address) to any third party. Our registration forms will collect personal contact and financial information from you. Our Web site only collects personal information that you provide directly about yourself. Mid Century does not accept other-party submissions, nor use any means of indirect collection that could identify you. Mid Century may contact you when you deem it to be necessary in connection to the service offered herein. In addition, upon your request, we may email service-related communications to you but you may decide to stop receiving these communications at any time. When you pay for a bill, we record detailed records of the payment history and the instruments utilized to help them identify fraudulent credit/debit card use. We may share this with the financial institution that issued the credit/debit card with which the bill was paid, or with law enforcement authorities, if they determine use of the credit/debit card was fraudulent. We do not store personal information in cookies (i.e. small amounts of data sent from your browser to their hard drive). Your personal information is protected with a User ID and Password that you and Mid Century manage. The software utilizes secure SSL with 128-bit encryption at the channel and application level. Sensitive user profile information is encrypted before it is stored in the database in order to keep it safe from unauthorized access both outside of and within (Client). Network firewalls and password encoding protect end users against unauthorized data access. Multiple levels of alarms and status messages appear when the system is breached. The application is maintained in a secure data center using multiple level security access mechanisms. You can cancel enrollment in our online service at any time. Upon cancellation, your account will become inactive. Also, you can change your enrollment information at any time if the information changes or is incorrect. Mid Century reserves the right to change this privacy statement so we encourage you to occasionally review it. If you have any questions about this privacy statement, the practices of our site, or your dealings with our Web site, you can contact Mid Century’s business office at (309) 778-8611.

 

Network Management Policy

Mid Century Communications (“MCC” or “Company”) provides this Policy in order to disclose its network management practices in accordance with the FCC’s Open Internet Rules.  Information about MCC’s other policies and practices concerning broadband are available at www.midcentury.com/corporate-legal-regulatory/.

MCC manages its network to ensure that all of its customers experience a safe and secure broadband Internet environment that is fast, reliable and affordable.  MCC wants its customers to indulge in all that the Internet has to offer, whether it is social networking, streaming videos and music, to communicating through email and videoconferencing.

MCC manages its network for a number of reasons, including optimization, as well as congestion- and security-protocol-management.  MCC’s customers generally will not be impacted by the protocols and practices that MCC uses to manage its network.

MCC’s Network Management Practices
MCC uses various tools and industry standard techniques to manage its network and deliver fast, secure and reliable Internet service.  Such management tools and practices include the following:

I. Managing Congestion

MCC monitors the connections on its network in the aggregate on a daily basis to determine the rate of utilization.  If congestion emerges on the network, MCC will take the appropriate measures to relieve congestion.

On MCC’s network, all customers have access to all legal services, applications and content online and, in the event of congestion, most Internet activities will be unaffected.  Some customers, however, may experience longer download or upload times, or slower surf speeds on the web if instances of congestion do occur on MCC’s network.

Customers using conduct that abuses or threatens the MCC network or which violates the company’s Acceptable Use Policy, Internet service Terms and Conditions, or the Internet Service Agreement will be asked to stop any such use immediately.  A failure to respond or to cease any such conduct could result in service suspension or termination.

MCC’s network and congestion management practices are ‘application-agnostic’, based on current network conditions, and are not implemented on the basis of customers’ online activities, protocols or applications. MCC’s network management practices do not relate to any particular customer’s aggregate monthly data usage.

II. Network Security 

MCC knows the importance of securing its network and customers from network threats and annoyances.  The company promotes the security of its network and patrons by protections from such threats as spam, viruses, firewall issues, and phishing schemes.  MCC also deploys spam filters in order to divert spam from an online customer’s email inbox into a quarantine file while allowing the customer to control which emails are identified as spam.  Customers may access the spam files through the email.  Spam files are automatically deleted if not accessed within 35 days.

As its normal practice, MCC does not block any protocols, content or traffic for purposes of network management except that the company may block or limit such traffic as spam, viruses, malware, or denial of service attacks to protect network integrity and the security of our customers.  

III. Device Attachment Rules/Application Specific Behaviors

For best results, DSL modems, wireless modems, or other proprietary network gateways used on the MCC broadband network should be provided by MCC. Customers may attach devices of their choosing to their modems, including wired or wireless routers, laptops, desktop computers, video game systems, televisions, or other network-enabled electronics equipment. However, customers are responsible for ensuring that their equipment does not harm MCC’s network or impair the service of other customers. MCC is not responsible for the functionality or compatibility of any equipment provided by its customers. Customers are responsible for securing their own equipment to prevent unauthorized access to MCC’s broadband network by third parties and will be held responsible for the actions of such third parties who gain unauthorized access through unsecured customer equipment.

IV. Monitoring Schedule

MCC monitors its network on a daily basis to determine utilization on its network.  MCC also checks for abnormal traffic flows, network security breaches, malware, loss, and damage to the network. If a breach is detected or high volume users are brought to light by complaint, MCC provides notification to the customer via email or phone.  If a violation of MCC’s policies has occurred and such violation is not remedied, MCC will seek to suspend or terminate that customer’s service.

V. Network Management Technology 

MCC employs a variety of industry-standard tools, applications and devices to monitor, secure and maintain its network, including the following:

• -software to monitor SNMP network devices;
• -electronic alert notifications;
• -spam and virus protection on inbound & outbound email

VI. Service Descriptions 

Pricing and additional service information may be found at

https://midcentury.com/residential-ala-carte/

https://midcentury.com/mid-century-fiber-home/

VII. Network Performance

MCC makes every effort to support advertised speeds and will dispatch repair technicians to customer sites to perform speed tests as needed to troubleshoot and resolve speed and application performance caused by MCC’ network.  MCC measures availability, latency, and aggregate utilization on the network and strives to meet internal service level targets.

However, the bandwidth speed at which a particular distant website or other Internet resources may be downloaded, or the speed at which customer information may be uploaded to a distant website or Internet location is affected by factors beyond MCC’ control, including the speed of the connection from a distant web server to the Internet, congestion on intermediate networks, and/or limitations on the customer’s own computer equipment, including a wireless router.  In addition, customer’s service performance may be affected by the inside wiring at customer’s premise.  Accordingly, the customer must consider the capabilities of their own equipment when choosing a MCC broadband service. The customer computers and/or wireless or other networks in their own homes or offices may need an upgrade in order to take full advantage of the chosen MCC broadband plan.

MCC tests each service for actual and expected access speeds at the time of network installation to demonstrate that the service is capable of supporting the advertised speed.

Customers may also test their actual speeds using the internal speed test located on MCC’ website at www.midcentury.com and may request assistance by calling our business office at 309.778.8611 or by email at info@midcentury.com.

VIII. Impact of Non-BIAS Data Services

The FCC has defined Non-Bias Data Services to include services offered by broadband providers that share capacity with the Broadband Internet Access Service (BIAS) also offered by the provider over the last-mile facilities.  These services include Voice over Internet Protocol (VoIP) and Internet Protocol (IP) video services.

MCC offers IP video service to end-users. As of August 2014, this non-BIAS data service has not adversely affected the last-mile capacity available for the Company’s broadband Internet access services, or the performance of such services. Customer should note that significantly heavier use of non-BIAS services (particularly IP video services) may impact the available capacity for and/or the performance of its broadband Internet access services. The Company will monitor this situation, and appreciates feedback from its customers.

IX. Commercial Terms

In addition to this Network Management Policy, patrons may also find additional policies and links on this page.

For questions, complaints or requests for additional information, please contact MCC at:

Business Office at 309.778.8611

Email at info@midcentury.com

Acceptable Use Policy for Broadband Services

Mid Century Communications (MCC) has adopted this Acceptable Use Policy (AUP) to outline the acceptable use of MCC’s Broadband Service. This AUP is in addition to any restrictions contained in the MCC service agreement for any of the Broadband Service offerings (the “Subscriber Agreement”). This AUP applies to the MCC’s services that provide or include access to the Internet, including hosting services, or are provided over the Internet or wireless data networks (collectively, “Broadband Service”)

You, the customer, must comply with this AUP. Your failure to do so could result in the suspension or termination of your Broadband Service subscription. If you do not agree to comply with this AUP, you must immediately stop all use of the Broadband Service and notify MCC so that we can close your account.

MCC may revise this AUP from time to time and will have the latest version posted on its website. MCC will use reasonable efforts to make customers aware of any changes to this AUP, which may include sending email announcements or posting additional information on the MCC website. Revised versions of this AUP are effective immediately upon posting. Accordingly, customers of the MCC Broadband Service should read any MCC announcements they receive and regularly visit the MCC web site and review this AUP to ensure that their activities conform to the most recent version. You can send questions regarding this AUP to, and report violations of it to, info@midcentury.com. To report illegal content on the Internet go to www.ftc.gov.

I. Prohibited Uses and Activities
In general, this AUP prohibits uses and activities involving the Broadband Service that are illegal, infringe the rights of others, or interfere with or diminish the use and enjoyment of the Broadband Service by others.

A. Network and Usage Restrictions

No user of the Broadband Service, Customer Equipment, or the MCC Equipment may, individually or in combination with another:

1. restrict, inhibit, or otherwise interfere with the ability of any other person, regardless of intent, purpose or knowledge, to use or enjoy the Broadband Service (except for safety and security functions such as parental controls, for example), including, without limitation, posting or transmitting any information or software which contains a worm, virus, or other harmful feature, or generating levels of traffic sufficient to impede others’ ability to use, send, or retrieve information;

2. restrict, inhibit, interfere with, or otherwise disrupt performance of the Broadband Service or cause a performance degradation, regardless of intent, purpose or knowledge, to the Broadband Service or any MCC (or MCC supplier) host, server, backbone network, node or service

3. resell the Broadband Service or otherwise make available to anyone outside the Premises the ability to use the Broadband Service (for example, through wi-fi or other methods of networking), in whole or in part, directly or indirectly;

4. connect the MCC Equipment to any computer outside of your Premises;

5. interfere with computer networking or telecommunications service to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abusing operator privileges, and attempts to “crash” a host;

6. accessing and using the Broadband Service with anything other than a dynamic Internet Protocol (“IP”) address that adheres to the dynamic host configuration protocol (“DHCP”). You may not configure the Broadband Service or any related equipment to access or use a static IP address or use any protocol other than DHCP unless expressly permitted to do so by MCC.

B. Conduct and Information Restrictions

No user of the Broadband Service, Customer Equipment, or the MCC Equipment may, individually or in combination with another:

1. avoid incurring charges for or otherwise being required to pay for usage of the Broadband Service;

2. invade another person’s privacy, stalk, harass, or otherwise violate the rights of other persons;

3. undertake or accomplish any unlawful purpose. This includes, but is not limited to, posting, storing, transmitting or disseminating information, data or material which is libelous, obscene, unlawful, threatening or defamatory, or which infringes the intellectual property rights of any person or entity, or which in any way constitutes or encourages conduct that would constitute a criminal offense, or otherwise violate any local, state, federal, or non-U.S. law, order, or regulation;

4. post, store, send, transmit, or disseminate any information or material which a reasonable person could deem to be unlawful;

5. upload, post, publish, transmit, reproduce, create derivative works of, or distribute in any way information, software or other material obtained through the Broadband Service or otherwise that is protected by copyright or other proprietary right, without obtaining any required permission of the owner;

6. collect, or attempt to collect, personal information about third parties without their consent;

7. transmit unsolicited bulk or commercial messages commonly known as “spam;”

8. send voluminous copies of the same or substantially similar messages, empty messages, or messages which contain no substantive content, or send very large messages or files that disrupts a server, account, blog, newsgroup, chat, or similar service;

9. initiate, perpetuate, or in any way participate in any pyramid or other illegal scheme;

10. participate in the collection of voluminous amounts of email addresses, screen names, or other identifiers of others (without their prior consent), a practice sometimes known as spidering or harvesting, or participate in the use of software (including “spyware”) designed to facilitate this activity;

11. collect responses from unsolicited bulk messages;

12. falsify, alter, or remove message headers;

13. falsify references to MCC or its network, by name or other identifier, in messages;

14. impersonate any person or entity, engage in sender address falsification, forge anyone else’s digital or manual signature, or perform any other similar fraudulent activity (for example, “phishing”);

15. violate the rules, regulations, terms of service, or policies applicable to any network, server, computer database, service, application, system, or Web site that you access or use;

C. Technical Restrictions

No user of the Broadband Service, Customer Equipment, or the MCC Equipment may, individually or in combination with another:

1. use the Internet service or facilities for web-hosting, email hosting, or other unusually high-bandwidth consumption unless you have made special subscription arrangements with MCC and the usage does not otherwise violate law or regulation;

2. access any other person’s computer or computer system, network, software, or data without his or her knowledge and consent; breach the security of another user or system; or attempt to circumvent the user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other hosts, networks, or accounts without express permission to do so;

3. use or distribute tools or devices designed or used for compromising security or whose use is otherwise unauthorized, such as password guessing programs, decoders, password gatherers, keystroke loggers, analyzers, cracking tools, packet sniffers, encryption circumvention devices, or Trojan Horse programs. Unauthorized port scanning is strictly prohibited;

4. copy, distribute, or sublicense any proprietary software provided in connection with the Broadband Service by MCC or any third party, except that you may make one copy of each software program for back-up purposes only;

5. distribute programs that make unauthorized changes to software (cracks);

6. use or run dedicated, stand-alone equipment or servers from the Premises that provide network content or any other services to anyone outside of your Premises local area network (“Premises LAN”), also commonly referred to as public services or servers. Examples of prohibited equipment and servers include, but are not limited to, email, Web hosting, file sharing, and proxy services and servers;

7. use or run programs from the Premises that provide network content or any other services to anyone outside of your Premises LAN;

8. service, alter, modify, or tamper with the MCC Equipment or Broadband Service or permit any other person to do the same who is not authorized by MCC;

II. Customer Conduct and Features of the Broadband Service

A. Customer Obligations

In addition to being responsible for your own compliance with this AUP, you are also responsible for any use or misuse of the Broadband Service that violates this AUP, even if it was committed by a friend, family member, or guest with access to your Broadband Service account. Therefore, you must take steps to ensure that others do not use your account to gain unauthorized access to the Broadband Service by, for example, strictly maintaining the confidentiality of your Broadband Service login and password. In all cases, you are solely responsible for the security of any device you choose to connect to the Broadband Service, including any data stored or shared on that device. It is also your responsibility to secure the Customer Equipment and any other Premises equipment or programs not provided by MCC that connects to the Broadband Service from external threats such as viruses, spam, bot nets, and other methods of intrusion.

B. MCC’s Rights

MCC reserves the right to refuse to transmit or post, and to remove or block, any information or materials, in whole or in part, that it, in its sole discretion, deems to be in violation of this AUP, or otherwise harmful to MCC’s network or customers using the Broadband Service, regardless of whether this material or its dissemination is lawful so long as it violates this AUP. Neither MCC nor any of its affiliates, suppliers, or agents have any obligation to monitor transmissions or postings (including, but not limited to, email, file transfer, blog, newsgroup, and instant message transmissions) made on the Broadband Service. However, MCC and its affiliates, suppliers, and agents have the right to monitor these transmissions and postings from time to time for violations of this AUP and to disclose, block, or remove them in accordance with this AUP, the Subscriber Agreement, or applicable law.

C. Service Restrictions

All of MCC’s network and system services are provided according to scheduled fees for each type of service. You agree to use such services in accordance with the terms set forth below.

1. Email Services

(i) Unsolicited Email Prohibited – You may not use MCC-hosted email addresses for the purpose of sending unsolicited email. You may not use or cause to be used MCC’s equipment, network connectivity, or other resources to originate, deliver, relay or otherwise transmit unsolicited email messages. You may not engage in any of the foregoing prohibited activities by using the service of any other provider, third-party agent, remailing service or address forwarding service, in such a way that MCC’s network addresses or MCC-hosted web or email services are in any way identified as being associated with the sending of unsolicited email.

(ii) Unauthorized use, or forging, of mail header information (e.g. “spoofing”) is prohibited.

(iii) Fraudulent Activity Prohibited – You may not use the MCC email and webhosting services to make fraudulent offers to sell or buy products, items, services, or to advance any type of financial scam such as “pyramid schemes”, “Ponzi schemes”, or “chain letters.” You may not use techniques to hide or obscure the source of any email or other communications.

(iv) MCC reserves the right to suspend or delay delivery of email to Customer utilizing MCC email services and/or the virtual domain email if the volume of email being redirected, stored, or delivered on the Customer’s behalf is deemed excessive. Excessive traffic is defined as any amount of email traffic that noticeably degrades performance on the server in question, in the sole discretion of MCC. Stored mail exceeding these limits may be transferred to a compressed file at MCC’s discretion. MCC will attempt to notify the account holder via the account contact information on record; however, MCC reserves the right to delete the contents of such email boxes upon thirty (30) days after attempted notification.

(v) The Broadband Service may not be used to communicate or distribute email or other forms of communications in violation of Section I of this AUP. As described below in Section III of this AUP, MCC uses reasonable network management tools and techniques to protect customers from receiving spam and from sending spam (often without their knowledge over an infected computer).

(vi) MCC is not responsible for deleting or forwarding any email sent to the wrong email address by you or by someone else trying to send email to you. MCC is also not responsible for forwarding email sent to any account that has been suspended or terminated. This email will be returned to the sender, ignored, deleted, or stored temporarily at MCC’s sole discretion.

(vii) If the broadband service is temporarily suspended for non-payment, Email service may also be disabled. .

(viii) In the event that MCC believes in its sole discretion that any subscriber name, account name, or email address (collectively, an “identifier”) on the Broadband Service may be used for, or is being used for, any misleading, fraudulent, or other improper or illegal purpose, MCC (i) reserves the right to block access to and prevent the use of any of these identifiers and (ii) may at any time require any customer to change his or her identifier. In addition, MCC may at any time reserve any identifiers on the Broadband Service for MCC’s own purposes. In the event that a Broadband Service account is terminated for any reason, all email associated with that account (and any secondary accounts) will be permanently deleted as well.

2. Instant, Video, and Audio Messages

Each user is responsible for the contents of his or her instant, video, and audio messages and
the consequences of any of these messages. MCC assumes no responsibility for the
untimeliness, incorrect delivery, deletion, or failure to store these messages. In the event that a
Broadband Service account is terminated for any reason, all instant, video, and audio messages
associated with that account (and any secondary accounts) will be permanently deleted as well.

III. Network Management and Limitations on Data Consumption

MCC manages its network with the goal of delivering a fast, safe and uncompromised broadband Internet experience to all of its customers. But, high-speed bandwidth and network resources are not unlimited. Managing the network is essential for the promotion of the best possible broadband Internet experience by all of MCC’s customers. The company uses reasonable network management practices that are consistent with industry standards. MCC tries to use tools and technologies that are minimally intrusive and, in its independent judgment guided by industry experience, among the best in class. Of course, the company’s network management practices will change and evolve along with the uses of the Internet and the challenges and threats on the Internet.

All broadband Internet service providers manage their networks. Many of them use the same or similar tools as MCC. If MCC didn’t manage its network, its customers would be subject to the negative effects of spam, viruses, security attacks, network congestion, and other risks and degradations of service. By engaging in responsible network management, including enforcement of this AUP, MCC can deliver the best possible broadband Internet experience to all of its customers.

A. Network Management

MCC uses various tools and techniques to manage its network, deliver the Broadband Service, and ensure compliance with this AUP and the Subscriber Agreement. These tools and techniques are dynamic, like the network and its usage, and can and do change frequently. MCC’ provides a description of its network management practices in its Network Management Policy located at https://midcentury.com/corporate-legal-regulatory/

B. Network Usage and Data Consumption Restrictions

You acknowledge that all of the MCC Internet services are intended for periodic, active use of email, user newsgroups, transfers via FTP, Internet chat, Internet games, and browsing of the Internet. You must comply with all current bandwidth, data storage, and other limitations on the MCC Internet services that have been established by MCC and MCC suppliers. You agree not to intentionally use the MCC Internet service on a standby or inactive basis in order to maintain a connection. The excessive use or abuse of MCC’s network resources by one Customer may have a negative impact on all other Customers. Accordingly, in addition to the Prohibited Uses and Activities provided in Section I, you may not use the MCC Internet service or take any action, directly or indirectly, that will result in excessive consumption or utilization of the system or network resources, or which may weaken network performance, as determined in MCC’s sole discretion. Such prohibited actions include, but are not limited to: using the MCC Internet Services to host a web server site which attracts excessive traffic at your location, continuously uploading or downloading streaming video or audio, use net hosting, continuous FTP uploading or downloading, or acting in a manner that negatively effects other users’ ability to engage in real time exchanges and use of the MCC Internet Services.

Therefore, MCC reserves the right to impose and enforce bandwidth usage thresholds based on individual broadband service plans limiting the amount of data you are able to upload and download within specific time periods. MCC also reserves the right to suspend or terminate Broadband Service accounts where data consumption is not characteristic of a typical user of a similar Broadband Services account as determined by MCC in its sole discretion. Common activities that may cause excessive data consumption in violation of this AUP include, but are not limited to, numerous or continuous bulk transfers of files and other high capacity traffic using (i) file transfer protocol (“FTP”), (ii) peer-to-peer applications, and (iii) newsgroups. You must also ensure that your use of the Broadband Service does not restrict, inhibit, interfere with, or degrade any other person’s use of the Broadband Service, nor represent (as determined by MCC in its sole discretion) an overly large burden on the network. In addition, you must ensure that your use of the Broadband Service does not limit or interfere with MCC’s ability to deliver and monitor the Broadband Service or any part of its network.

If you use the Broadband Service in violation of the restrictions referenced above, that is a violation of this AUP. In these cases, MCC may, in its sole discretion, suspend or terminate your Broadband Service account or request that you subscribe to a higher tier of the Broadband Service if you wish to continue to use the Broadband Service at higher data consumption levels. MCC’s determination of the data consumption for Broadband Service accounts is final.

IV. Violation of this Acceptable Use Policy

MCC reserves the right to immediately suspend or terminate your Broadband Service account and terminate the Subscriber Agreement if you violate the terms of this AUP or the Subscriber Agreement.

MCC does not routinely monitor the activity of individual Broadband Service accounts for violations of this AUP, except for determining aggregate data consumption in connection with the data consumption provisions of this AUP. However, in the company’s efforts to promote good citizenship within the Internet community, it will respond appropriately if it becomes aware of inappropriate use of the Broadband Service. MCC has no obligation to monitor the Broadband Service and/or the network. However, MCC and its suppliers reserve the right at any time to monitor bandwidth, usage, transmissions, and content in order to, among other things, operate the Broadband Service; identify violations of this AUP; and/or protect the network, the Broadband Service and MCC users.

MCC prefers to inform customers of inappropriate activities and give them a reasonable period of time in which to take corrective action. MCC also prefers to have customers directly resolve any disputes or disagreements they may have with others, whether customers or not, without MCC’s intervention. However, if the Broadband Service is used in a way that MCC or its suppliers, in their sole discretion, believe violates this AUP, MCC or its suppliers may take any responsive actions they deem appropriate under the circumstances with or without notice. These actions include, but are not limited to, temporary or permanent removal of content, cancellation of newsgroup posts, filtering of Internet transmissions, and the immediate suspension or termination of all or any portion of the Broadband Service (including but not limited to newsgroups). Neither MCC nor its affiliates, suppliers, or agents will have any liability for any of these responsive actions. These actions are not MCC’s exclusive remedies and MCC may take any other legal or technical actions it deems appropriate with or without notice.

MCC reserves the right to investigate suspected violations of this AUP, including the gathering of information from the user or users involved and the complaining party, if any, and examination of material on MCC’s servers and network. During an investigation, MCC may suspend the account or accounts involved and/or remove or block material that potentially violates this AUP. You expressly authorize and consent to MCC and its suppliers cooperating with (i) law enforcement authorities in the investigation of suspected legal violations, and (ii) system administrators at other Internet service providers or other network or computing facilities in order to enforce this AUP. Upon termination of your Broadband Service account, MCC is authorized to delete any files, programs, data, email and other messages associated with your account (and any secondary accounts).

The failure of MCC or its suppliers to enforce this AUP, for whatever reason, shall not be construed as a waiver of any right to do so at any time. You agree that if any portion of this AUP is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force and effect. You agree to indemnify, defend and hold harmless MCC and its affiliates, suppliers, and agents against all claims and expenses (including reasonable attorney fees) resulting from any violation of this AUP. Your indemnification will survive any termination of the Subscriber Agreement.

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD MCC HARMLESS FROM ANY AND ALL LIABILITIES, COSTS AND EXPENSES, INCLUDING REASONABLE ATTORNEYS’ FEES, RELATED TO ANY VIOLATION OF THIS AUP BY YOU OR AUTHORIZED USERS OF YOUR ACCOUNT, OR IN CONNECTION WITH THE USE OF THE SERVICE OR THE INTERNET OR THE PLACEMENT OR TRANSMISSION OF ANY MESSAGE, INFORMATION, SOFTWARE OR OTHER MATERIALS ON THE INTERNET BY YOU OR USERS OF YOUR ACCOUNT. YOUR INDEMNIFICATION WILL SURVIVE ANY TERMINATION OF THE SUBSCRIBER AGREEMENT.

V. Redress and Governing Law

A. Governing Law / Resolution of Disputes – Arbitration

Any dispute or claim between you, the Customer, and MCC arising out of or relating to the service provided in connection with this AUP or the Subscriber Agreement shall be resolved by arbitration (“Arbitration”), unless otherwise specified in Customer’s individual Subscriber Agreement. To the extent that there is a conflict regarding this Arbitration provision, the Customer’s individual Subscriber Agreement supersedes the Terms and Policies of the individual Services.

The arbitrator’s decision shall follow the plain meaning of the relevant documents, and shall be final and binding. The parties agree that no arbitrator has the authority to: (i) award relief in excess of what the Subscriber Agreement provides; or (ii) award punitive or exemplary damages. Judgment on the award rendered by the arbitrators may be entered in any court
having jurisdiction thereof. All claims shall be arbitrated individually and Customer will not bring, or join any class action of any kind in court or in arbitration or seek to consolidate or bring previously consolidated claims in Arbitration. CUSTOMER ACKNOWLEDGES THAT THIS ARBITRATION PROVISION CONSTITUTES A WAIVER OF ANY RIGHT TO A JURY TRIAL.

B. Governing Law / Resolution of Disputes – Governing Law

The Agreement and the relationship between you and MCC shall be governed by the laws of the state of Illinois without regard to its conflict of law provisions. To the extent court action is initiated to enforce an arbitration award or for any other reason consistent with the Arbitration provision herein, you and MCC agree to submit to the personal and exclusive jurisdiction of the courts located within the state of Illinois and waive any objection as to venue or inconvenient forum. The failure of MCC to exercise or enforce any right or provision of this AUP or the Subscriber Agreement shall not constitute a waiver of such right or provision. If any provision of this AUP or the Subscriber Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this AUP or the Subscriber Agreement remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the service, this AUP or the Subscriber Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.

VI. Copyright and Digital Millennium Copyright Act Requirements

MCC is committed to complying with U.S. copyright and related laws, and requires all customers and users of the Service to comply with these laws. Accordingly, you may not store any material or content on, or disseminate any material or content over, the Service (or any part of the Service) in any manner that constitutes an infringement of third party intellectual property rights, including rights granted by U.S. copyright law. Owners of copyrighted works who believe that their rights under U.S. copyright law have been infringed may take advantage of certain provisions of the Digital Millennium Copyright Act of 1998 (the “DMCA”) to report alleged infringements. It is MCC’s policy in accordance with the DMCA and other applicable laws to reserve the right to terminate the Service provided to any customer or user who is either found to infringe third party copyright or other intellectual property rights, including repeat infringers, or who MCC believes in its sole discretion is infringing these rights. MCC may terminate the Service at any time with or without notice for any affected customer or user.

Copyright owners may report alleged infringements of their works that are stored on the Service or the Personal Web Features by sending MCC’s authorized agent a notification of claimed infringement that satisfies the requirements of the DMCA. Upon MCC’s receipt of a satisfactory notice of claimed infringement for these works, MCC will respond expeditiously to either directly or indirectly (i) remove the allegedly infringing work(s) stored on the Service or the Personal Web Features or (ii) disable access to the work(s). MCC will also notify the affected customer or user of the Service of the removal or disabling of access to the work(s). If the affected customer or user believes in good faith that the allegedly infringing works have been removed or blocked by mistake or misidentification, then that person may send a counter notification to MCC. Upon MCC’s receipt of a counter notification that satisfies the requirements of DMCA, MCC will provide a copy of the counter notification to the person who sent the original notification of claimed infringement and will follow the DMCA’s procedures with respect to a received counter notification. In all events, you expressly agree that MCC will not be a party to any disputes or lawsuits regarding alleged copyright infringement.

If you believe that your work has been copied and has been posted, stored or transmitted to MCC’s website in a way that constitutes copyright infringement, please submit a notification pursuant to the DMCA by providing MCC’s designated agent the following written information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed upon; (iii) a specific description of where the material that you claim is infringing is located on the website; (iv) your address, telephone number, and email address; (v) a statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Designation of Agent to Receive Notification of Claimed Infringement

Designated Agent: James W. Broemmer, Jr.
Address: 285 Mid Century Lane, PO Box 380, Fairview, IL 61432
Phone Number: 309.778.8611
Fax Number: 309.783.3297
Email Address: dmca@midcentury.com

DMCA Complaints must be in writing and contain the following information

1. A physical or electronic signature of a person authorized to act on behalf of the copyright owner of an exclusive right that is allegedly infringed;

2. Identification of the copyrighted work claimed to have been infringed;

3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit MCC to locate the material;

4. Information reasonably sufficient to permit MCC to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;

5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;

6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

You should be aware that complainants who make false claims or misrepresentations concerning copyright infringement may be liable for damages under the DMCA.

Counter-Notification in Response to Claim of Copyright Infringement

If a notice of copyright infringement has been wrongly filed against you and you would like to submit a counter-notice, please forward your counter-notice to MCC’s designated agent at the address noted above. This process will invoke a dispute between you and the complaining party. Your counter-notification must be in writing and contain the following information:

1. A physical or electronic signature of an authorized person;

2. Identification of the material that was removed or access to which was disabled and the location at which material appeared before it was removed or access to it was disabled;

3. A statement under penalty of perjury that the alleged infringer has a good faith belief that the material was removed or disabled as a result of mistake or misidentification;

4. Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the federal district in which you are located and that you will accept service of process from the complainant

You should be aware that substantial penalties under U.S. law apply for a false counter-notice filed in response to a notice of copyright infringement.

Acceptable Use Policy Voice Services

Prohibited Use of Voice Service: 

By signing up for voice service through Mid Century Telephone Cooperative and/or Century Enterprises, Inc., you understand that it is illegal to falsify your caller ID (spoof) for fraudulent purposes when using your assigned phone number or other phone numbers assigned to Mid Century Telephone Cooperative and/or Century Enterprises, Inc. You further understand it is also illegal to make unsolicited telemarketing or illicit calls.

You agree that, once service is activated, you will not use Mid Century Telephone Cooperative and/or Century Enterprises, Inc. voice service to engage in auto-dialing, illegal spoofing, to originate robocall calls with the intent to defraud, cause harm or wrongly obtain anything of value from the recipient of the call nor use that results in excessive usage inconsistent with normal residential usage patterns.

Violations of these terms of voice service use can/may result in suspension or termination of your voice telephone service.

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